FAQ

Why are your prices so low but with museum quality?
Fine-art-reproduction.com specializes in providing museum quality hand painted oil paintings but with lowest cost. That’s because?Fine-art-reproduction is a manufacturer in China, You buy the art directly from us. No any middle people. Buying from Fine-art-reproduction.com gives you the opportunity to purchase oil paintings at the wholesale price and best quality.

What sizes of painting are you offer?
Our general sizes are 8*10inch,16*20inch,¡¯20*24inch,24*36inch,36*48inch,30*40inch,48*72inch. However, customers can require any other sizes.

How long does it take to get my purchase?

Usually, It will take 7-8 days to paint your painting. 4-5 business days to deliver it.

Can I order oil paintings which are not showed in your online catalogues?

Yes, just email us the pictures or tell us the name of the painting, then we will do at your request.

Can you describe the Order flow chart?

 

How can I pay for my order?

You have the following choices:

PayPal;
Credit Card Payments(Via paypal);
Money Transfer to our bank account (the procedure takes from 3 to 7 days);
Western Union, (the procedure takes only 15 minutes, and we receive the money as soon as in 1 hour.
Is ordering with credit card is secure at your site?

Paying with your credit card is absolutely safe and secure.

Is it safe to purchase on your web site?
Absolutely! Rest assure your credit card transaction is 100% safe and secure. We accept Visa, Mastercard, American Express, and PayPal. We also accept Western Union, t/t and so on.

Weight of canvas?

IN
8X10
12X16
16X20
20X24
24X36
30X40
36X48
48X72
KG
0.05
0.10
0.17
0.25
0.45
0.70
0.90
1.80

 

The picture of Impressionism style should be added 3% –5% of the weight; and the picture drawn by knife should be added 20% –60% of the weight.

What delivery methods do you use?

We employ services of such transportation companies, as DHL, FedEx, TNT, UPS,EMS the indubitable leaders in transportation market with immaculate reputation.

How much does my delivery cost?

We offer worldwide free deliveries shipped by FedEx, UPS, DHL, TNT,EMS. 4-5 business days to ship.

What if my purchase arrives in damaged state?

The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery and prevent possible damages. In case when your purchase does arrive damaged through our fault, we shall exchange your purchase or shall refund its cost. All artworks are send insured, and a transportation company will repair damages, if they occur. Please, contact us to get the details.

What is your Return Policy?
Fine-art-reproduction.com has a 30- Days Money Back Guarantee. If you are not completely satisfied with your art you are welcome to return it for a refund of the purchase price (refund does not include shipping, if applicable).

Why do you sell the paintings unframed?
We let the customer choose the frame to match their decoration. Most of the time, the painting can be framed at local frame shop for a lower price than buying paintings that are framed. The flexibility is yours.

Can you create an artwork on commission portrait or painting?

Of course, we can. Professional artists can create any portrait, copy or any other artwork.

Can I get a discount, if I order several articles?

In most cases, we offer a discount, provided that you are already our regular customer or purchase more than 3 articles.

Can I cancel my order?

You can cancel your order, but only before we have sent your purchase. If you want to cancel your order, but a painting has been already sent, you may return it within 5 days, paying transportation and operational expenses.

Will their be any import duty or taxes on my painting?

The Harmonized Tariff Schedule of the United States (2000) declares that there is NO import duty on:
1) “Paintings, drawings, and pastels, executed entirely by hand … framed or not framed” (Heading 9701 & Subheading 9701.10.00);
2) “Original engravings, prints and lithographs, framed or not framed” (Subheading 9702.00.00); & “Original sculptures and statuary, in any material” (Subheading 9703.00.00).

In most countries, hand-painted oil on canvas are duty free. Please contact the Customs Service in your country directly as policies may vary.

I want to purchase a painting, but later. Can you reserve it for me?

Of course, we can reserve this painting for you, just contact us.

Do you sell artworks wholesale?

Yes, we do. We sell artworks wholesale. just contact us.

How is a portrait packed for delivery?

Every artwork is packed manually in ultra strong materials, applying special technologies, and then, rolled in special tube, carefully transported to its destination.
If you have any questions, please contact us at (Email:info@fine-art-reproduction.com Telephone: (+86)0592 5758545), and we will be happy to help you.